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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. The return address is located on your shipment box and packing slip.
- Custom or Personalized – Custom and personalized products can not be returned or refunded.
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed – Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment.
- Returned by Customer – We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense. A new order, at your expense, would need to be placed for an updated size. Sizing charts are located within each product. Make sure to measure and choose the most appropriate size for you.
- Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore we reserve rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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